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  • Can I call you - or can you call me?

    As an online only service, Ismybillfair is only contactable by email. If you've already completed a journey on our site and have a question, please email info@ismybillfair.com. We aim to respond to...

  • I want to cancel my switch

    When you use Ismybillfair to find a fairer deal, the majority of the time you won't be switching to a different supplier. We work with your current supplier to find you a fairer, cheaper deal. You ...

  • What is the energy price cap?

    The energy price limits how much suppliers can charge per unit of energy. It is based on the costs that Ofgem – Great Britain’s energy regulator – calculates that suppliers need to spend, in order ...

  • How can I understand my energy bill?

    Your energy bill is made up of two elements; a standing charge and a usage charge. Firstly, the standing charge. This is the amount you pay regardless of how much energy you use. This covers the co...

  • Smart Meters explained

    Smart meters measure how much gas and electricity you’re using and what it’s costing you. It shows this information on a small, in-home digital display. The smart meter automatically sends the read...

  • What is the Warm Home Discount and does it apply?

    The Warm Home Discount is a government scheme that provides a discount to low-income households. An application has to be made every year. If you've already received your Warm Home Discount within ...

  • Why did Ismybillfair start and what is it?

    We created Ismybillfair to help people pay a fairer price for household bills - without the inconvenience of having to change supplier (although if you want to change, we can help here too). Think ...

  • How does Ismybillfair make money?

    If you choose a new deal from your existing supplier, then your energy company pays us a small fee. There's no cost to you. If you choose not to take the new deal, Ismybillfair doesn't receive any ...

  • How can Ismybillfair save me money on my gas and electricity?

    Ismybillfair works in partnership with the biggest energy suppliers in Britain to help you find the best value plan, quickly and easily - without having to change your supplier. Answer a few simple...

  • Are there exit fees when I move to a different tariff or deal?

    Exit fees may apply, or they may not. It's different between suppliers and even between different plans. The best way to check is to complete our energy questionnaire to see if a fairer deal is ava...