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  • How can Ismybillfair save me money on my gas and electricity?

    Ismybillfair works in partnership with the biggest energy suppliers in Britain to help you find the best value plan, quickly and easily - without having to change your supplier. Answer a few simple...

  • How does Ismybillfair make money?

    If you choose a new deal from your existing supplier, then your energy company pays us a small fee. There's no cost to you. If you choose not to take the new deal, Ismybillfair doesn't receive any ...

  • Is Ismybillfair free?

    Yes! We will never ask you for money. Our service is completely free for our users, because we believe that transparency is important and should be available to everyone.

  • Can I call you - or can you call me?

    As an online only service, Ismybillfair is only contactable by email. If you've already completed a journey on our site and have a question, please email info@ismybillfair.com. We aim to respond to...

  • Smart Meters explained

    Smart meters measure how much gas and electricity you’re using and what it’s costing you. It shows this information on a small, in-home digital display. The smart meter automatically sends the read...

  • What is the energy price cap?

    The energy price limits how much suppliers can charge per unit of energy. It is based on the costs that Ofgem – Great Britain’s energy regulator – calculates that suppliers need to spend, in order ...

  • What is the Warm Home Discount and does it apply?

    The Warm Home Discount is a government scheme that provides a discount to low-income households. An application has to be made every year. If you've already received your Warm Home Discount within ...

  • Why did Ismybillfair start and what is it?

    We created Ismybillfair to help people pay a fairer price for household bills - without the inconvenience of having to change supplier (although if you want to change, we can help here too). Think ...

  • How can I understand my energy bill?

    Your energy bill is made up of two elements; a standing charge and a usage charge. Firstly, the standing charge. This is the amount you pay regardless of how much energy you use. This covers the co...

  • I no longer want to change tariffs

    Please contact your energy supplier directly to request this. We are not able to request this on your behalf, as your tariff may have already been changed over. You have 14 days to change your mind...